This Privacy Policy explains what personal information we collect through synthlinxglobal.com (the "website"), why we collect it, how we use and protect it, and the choices and rights you have. We have tried to keep it short and in plain English.
Who we are
"SynthLinx", "we", "us" and "our" refer to:
- Synthlinx LLC, 3185 Pond Mist Way, Herndon, VA 20171, USA; and
- Synthlinx Pvt. Ltd., 1st Floor, Clayworks, Shilpa Ananya Tech Park, 3 & 6, 9 Konappana Agrahara, Near Infosys Gate 1, Electronic City Phase I, Bengaluru, Karnataka 560100, India.
Depending on where you are and which part of the business you deal with, one or both entities act as the controller (or "data fiduciary" under Indian law) of your personal information.
Contact for privacy questions and requests: info@synthlinxglobal.com.
The short version
- We collect only what you choose to send us through our forms, plus basic technical information needed to run and secure the website.
- Job applications and resumes are stored on SynthLinx's own hosting for 24 months, and only our HR team can access them.
- We count visits ourselves, without cookies and without storing your IP address. We do not use tracking cookies, third-party analytics or advertising pixels, and we do not sell your personal information.
- Questions you ask the chat assistant are saved without your identity to improve its answers.
- We use your information to reply to you, arrange demos, consider job applications, improve the website and keep it secure.
- You can ask us to access, correct or delete your information at any time — see How to ask us to delete your information.
Information we collect
Contact form
When you send us a message we collect your name, email address, company and phone number (both optional), the topic you choose and your message.
Book a demo form
When you request a demo we collect your name, work email address, company, your job title and company size (both optional), the topics or platforms you are interested in and any details you choose to share about your needs.
Careers applications
When you apply for a role or send a general application we collect your name, email address, phone number, the role you are applying for, your resume and anything else you choose to include, such as your location, years of experience, notice period, a cover letter, or links to your LinkedIn profile or portfolio.
Your application and resume are stored on SynthLinx's own hosting, in a private area that cannot be reached from the web, and our recruiting team is told by email that a new application has arrived. Only our HR team can open applications and resumes, by signing in to our password-protected HR portal. To prevent abuse of the form we also keep a one-way code derived from your IP address that changes every day; the IP address itself is not stored with your application.
We keep applications and resumes for 24 months from the day you apply. After that they are deleted automatically, the record and the resume file together. You can ask us to delete them sooner at any time.
Chat assistant
The website includes a chat assistant that answers questions about SynthLinx using only the content of this website. The answers are worked out inside your browser from a copy of the website's text, and no AI service or other third party is involved. When you ask about open roles, the assistant loads the current list of open positions from synthlinxglobal.com.
Chat questions are stored without your identity. Each time the assistant answers, your browser sends us the question, the section of the website the answer came from, whether an answer was found, the page you asked on and a random code that groups the questions asked in the same browser tab. We do not store your name, email address, IP address or any other identity with them, and the random code is removed from your browser when you close the tab. We use these records only to see which questions the website does not answer well and to improve the answers. Please don't type personal details into the chat. Chat records are kept for up to 13 months.
Your conversation itself is kept in your browser's session storage for the tab you are using, so it is still there when you move to another page. It is deleted when you close the tab or start a new conversation.
Answers are passages from the website and may not cover your question; for anything important, contact us directly.
Visit statistics
We count visits to the website ourselves, without cookies and without any third-party analytics service. When a page has loaded, your browser sends our server the address of the page and of the page that linked to it. We record the date and time, the page, the name of the referring website, the type of device (desktop, tablet or mobile) and a visitor code made by scrambling your IP address and browser type with a secret key that changes every day and is then deleted. Your IP address is not stored, and visits cannot be linked from one day to the next. If your browser sends a Do Not Track or Global Privacy Control signal, no visit is recorded. Visit records are kept for up to 25 months and are used only to understand which pages are useful.
Technical information
Like most websites, our web server and form endpoints receive standard technical information when you visit or submit a form — for example your IP address, browser type, the page requested and the date and time. We use it only to deliver the website, prevent spam and abuse, keep the service secure and troubleshoot problems.
Cookies and browser storage
We do not use tracking cookies, third-party analytics, advertising or social-media pixels on this website. Our own visit statistics work without cookies (see Visit statistics).
The website stores a small amount of information in your own browser so that it works the way you expect. This information stays on your device; it is not used to track you across other sites.
| Name | Type | Purpose | How long it lasts |
|---|---|---|---|
synthlinx_chat_log |
sessionStorage | Keeps your chat assistant conversation while you move between pages; the conversation itself never leaves your browser | Until you close the tab or start a new conversation |
synthlinx_chat_session |
sessionStorage | A random code sent with each chat question so the questions of one tab can be read together; it is not linked to you | Until you close the tab |
sl-motion |
localStorage | Remembers your animation preference from the motion toggle in the footer | Until you clear your browser storage |
sl-booted |
sessionStorage | Remembers that the intro animation has already played in this tab | Until you close the tab |
synthlinx_chat_teaser |
sessionStorage | Remembers that you have seen or dismissed the chat prompt, so it is not shown again | Until you close the tab |
humans_* |
cookie | Set only if our hosting provider's anti-bot check asks for it when you submit a form; it lets the form go through | Set by the hosting provider (session) |
You can clear these at any time from your browser settings. The website still works if you do. Our HR team's sign-in to the HR portal uses a session cookie; it is never set for website visitors.
How we use your information
We use personal information to:
- respond to your inquiry and communicate with you about it;
- schedule and deliver demos and follow up on your interest in our services;
- assess job applications and contact candidates;
- understand which pages are visited and improve the chat assistant's answers;
- keep the website and our systems secure, and prevent spam, fraud and misuse; and
- comply with legal obligations and protect our legal rights.
We do not use your information for automated decisions that have legal or similarly significant effects on you.
Legal bases (EU/UK GDPR)
If the EU or UK General Data Protection Regulation applies to you, we rely on:
- your consent, where you choose to submit a form — you can withdraw consent at any time;
- steps taken at your request before entering into a contract, for demo requests and job applications;
- our legitimate interests in running our business, responding to inquiries, understanding how the website is used, improving the chat assistant and keeping the website secure, balanced against your rights; and
- legal obligations, where the law requires us to keep or disclose information.
Consent and legitimate uses (India — DPDP Act, 2023)
If the Digital Personal Data Protection Act, 2023 applies to you, we process your personal data on the basis of the consent you give when you submit a form, or for legitimate uses permitted by the Act — for example, where you have voluntarily provided your data for a specified purpose. You may withdraw consent at any time by writing to us; this does not affect processing already carried out.
Who we share information with
We share personal information only as needed:
- Between Synthlinx LLC and Synthlinx Pvt. Ltd., so the right team can respond to you.
- Service providers who help us run the website and our business — such as website hosting, where your applications, chat questions and visit statistics are stored, and email delivery — under contracts that require them to protect your information and use it only on our instructions.
- Authorities or other parties where required by law, or to protect our rights, users or the public.
- A successor business, if we are involved in a merger, acquisition or sale of assets, subject to this policy.
We do not sell personal information or share it for cross-context behavioral advertising.
International transfers
We operate in the United States and India, and our service providers may process information in other countries. When personal information moves across borders we take steps to protect it as required by applicable law — for example, using standard contractual clauses for transfers from the EU or UK.
How long we keep information
We keep personal information only for as long as we need it for the purposes above, then delete or anonymize it:
- Inquiries and demo requests — for as long as needed to respond and manage our relationship with you.
- Job applications and resumes — for 24 months from the day you apply, so we can assess your application and consider you for future roles; then they are deleted automatically.
- Chat questions — for up to 13 months, without your identity. Your conversation itself stays in your browser tab until you close it.
- Visit statistics — for up to 25 months, with no IP address.
- Technical logs — for a limited period for security and troubleshooting.
We may keep information longer where the law requires it.
How we protect information
We use reasonable technical and organizational measures to protect personal information, including encrypted connections (HTTPS), restricted access (applications can be opened only by our HR team, signed in to the HR portal), storing resumes outside the public part of the website and keeping the data we collect to a minimum. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your rights
Depending on where you live, you may have the right to:
- access the personal information we hold about you and obtain a summary of how it is processed;
- correct inaccurate or incomplete information;
- delete your information (erasure);
- restrict or object to certain processing, including processing based on legitimate interests;
- data portability — receive your information in a commonly used format;
- withdraw consent at any time, where we rely on consent;
- nominate another person to exercise your rights in the event of your death or incapacity (India); and
- complain to a supervisory authority — for example, your local data protection authority in the EU or UK, or the Data Protection Board of India once you have first raised the matter with us.
If you live in a US state with a consumer privacy law, such as California or Virginia, you may have similar rights to know, access, correct and delete your personal information, and we will not discriminate against you for exercising them.
To exercise any right, email info@synthlinxglobal.com. We may need to verify your identity before acting on a request, and we will respond within the time the law requires.
How to ask us to delete your information
- A job application or resume: email careers@synthlinxglobal.com from the email address you applied with, and tell us the role (and the reference you received, if you have it). We will delete the application and the resume file.
- Anything else — a contact or demo request, or a question about chat records or visit statistics: email info@synthlinxglobal.com. Chat records and visit statistics carry no name, email or IP address, so we usually cannot tell which ones are yours; they are deleted automatically after 13 and 25 months.
Grievances
If you have a concern about how we handle your personal information, please contact us first at info@synthlinxglobal.com with the subject line "Privacy grievance". We will acknowledge your message and work to resolve it promptly.
Children
This website is intended for business users and job applicants. It is not directed at children, and we do not knowingly collect personal information from anyone under 18.
Links to other websites
The website may link to other sites, such as LinkedIn. Their privacy practices are their own; please read their policies.
Changes to this policy
We may update this policy from time to time. The "last updated" date at the top shows when it last changed. If we make significant changes, we will highlight them on this page.
Contact us
Questions about this policy or your personal information: info@synthlinxglobal.com
Synthlinx LLC · 3185 Pond Mist Way, Herndon, VA 20171, USA Synthlinx Pvt. Ltd. · 1st Floor, Clayworks, Shilpa Ananya Tech Park, 3 & 6, 9 Konappana Agrahara, Near Infosys Gate 1, Electronic City Phase I, Bengaluru, Karnataka 560100, India